Welcome to the Nkomo SMS Help Center! Below are some of the most common questions our users ask. If you need further assistance, don’t hesitate to contact our support team
What is Nkomo SMS?
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Nkomo SMS is a mobile communication platform that allows businesses and individuals to send bulk SMS, voice messages, USSD campaigns, and manage appointments, reminders, vouchers, and more — all from one easy-to-use dashboard.
Who can use Nkomo SMS?
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Anyone! Our services are ideal for businesses, churches, schools, government agencies, and developers who need to communicate with large audiences via mobile messaging.
How do I send bulk SMS?
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A: Once you sign up and log in, you can upload your contacts, compose your message, select your sender ID, and send to thousands of recipients instantly.
How do I get a custom sender ID?
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You can apply for a custom sender ID through your dashboard. Once approved, you can brand your SMS messages with your business name.
Can I personalize bulk messages?
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A: Yes, Nkomo SMS supports message personalization using placeholders like names and phone numbers for a more personal touch.
What is voice messaging?
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A: Voice messaging allows you to send pre-recorded voice messages to your contacts, especially useful for audiences who prefer listening in local languages.
How do I record and send a voice message?
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You can upload a recorded audio file or use our voice recording tool to create and send your message to selected contacts.
Do you offer USSD services?
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Yes. We provide interactive USSD applications that can be used for surveys, balance checks, service access, and more — even without internet.
How do I buy SMS credits or airtime?
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You can purchase credits via mobile money, bank transfer, or other available payment methods from your user dashboard.